Contact EZVideoGen

How do I contact support?

Email support@ezvideogen.com. One inbox handles product questions, bug reports, feedback and legal requests, so a clear subject line helps your message reach the right person. Signed-in users can also open a support ticket to keep the conversation in their account.

What should a bug report include?

The more specific the report, the faster we can reproduce the problem. Please include:

• The page URL and the tool or workspace you were using.
• Your browser and device, for example Chrome on Windows or Safari on iPhone.
• For an export problem, the file format, size and duration of your video or image.
• What you expected to happen, what happened instead, and any message shown on screen.
• The steps that lead to the problem, if you can repeat it.

Please do not send passwords, API keys or private footage unless a support exchange specifically asks for a file.

How do I send a copyright, abuse or privacy request?

Use the same address and start the subject line with the matching prefix:

• [Copyright] — identify the work, the page on EZVideoGen where it appears, and your authority to act for the rights holder.
• [Abuse] — describe the content or behavior and include links or screenshots.
• [Privacy] — requests to access, export, correct or delete your account data. Send it from the email address on your account; we may need to verify ownership first. See our Privacy Policy.

How quickly will I hear back?

We read every message and usually reply within a few business days. Copyright, privacy and account requests that need verification can take longer. For billing questions, see the Refund Policy and Terms of Service.