Privacy Policy

Introduction

This Privacy Policy explains how EZVideoGen at ezvideogen.com collects, uses and handles information when you use our website and services. Read our Cookie Policy for browser storage and preference controls.

Information We Collect

We collect the following types of information to provide and improve our service:

1. Account Information — Your name, email address, and other details you provide when creating an account.
2. Usage Data — Information about how you interact with the service, including features accessed, frequency of use, and interaction patterns.
3. Device Information — Device type, operating system, and browser type, used to optimize compatibility and performance.
4. Cookies — Small data files stored on your device to remember preferences and improve your experience.
5. Payment Information — Billing details handled by trusted third-party payment processors. We do not store full card numbers on our servers.

Local Creative Workspaces

Selecting a reference for a local preview or saving a text brief is separate from submitting a file for processing. Browser editing tools, including the frame extractor, process selected files locally. For a workflow that requires server or AI-provider processing, submitting that task may send its prompt and selected files to the processing service. Temporary image drafts remain in the current tab and may be cleared by a reload or expiry. Saved text drafts in the general video workspace use browser storage and do not include image files. You can remove those drafts in the workspace or clear the site's browser data.

Local processing applies to tools identified as browser-based editors. Account forms and support requests send the information you submit to the service; attachments to a support request are uploads.

How We Use Your Information

We use the data we collect to:

• Provide, maintain, and improve the service.
• Process transactions and send related confirmations.
• Send technical notices, security alerts, and support messages.
• Respond to your questions, feedback, and support requests.
• Detect, prevent, and address fraud and abuse.

Data Sharing

We do not sell your personal information. We may share data only in these limited cases:

• With service providers who help us operate the service, under confidentiality agreements.
• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety, or that of our users.

Data Security

We implement industry-standard security measures including encryption in transit, access controls, and regular reviews. No method of transmission over the Internet is 100% secure, but we work continuously to protect your information.

Your Rights

You can view and update the profile fields provided in account settings. Data export and account deletion are not self-service features in the current interface. Signed-in users can submit an access, export or deletion request through support tickets. Submitting a request does not automatically export data or close an account.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the date at the top of this page and, where appropriate, sending a notice through the service.

Contact Us

For privacy questions or access, export and deletion requests, email support@ezvideogen.com. Signed-in users can also use support tickets. We may need to verify account ownership before handling a request.