Refund Policy

Scope

This policy covers subscriptions and credit packs when offered by EZVideoGen. Read it alongside our Terms of Service. Preparing or saving a creative brief does not place an order. Charges apply only to the paid services and terms presented at purchase.

Purchases and Refunds

When paid services are available, credit-pack and subscription purchases are generally final and non-refundable, except where applicable law requires a refund. Credits spent on completed tasks are not returned simply because the creative result differs from your preference. This policy does not limit mandatory consumer rights.

Subscription Cancellation

You can cancel an available subscription from Billing to stop future renewals. Cancellation does not itself refund the current billing period. Access and credit expiry follow the plan terms shown when you purchase; cancellation does not extend the original credit expiry date.

Failed AI Tasks

When paid generation is enabled, credits deducted for a task that reaches a confirmed failed state are returned to the account balance. This is a credit adjustment, not a cash refund. Closing a browser tab or waiting longer than expected does not by itself establish that a task has failed.

If a task fails and the credit adjustment is missing, contact support with the task identifier. Timeout or safety-rejection cases must be checked against the task's actual final status.

Billing Problems

If you notice duplicate charges, an incorrect charge or missing purchased credits, contact us with the order number and relevant details. We will investigate and correct verified billing errors. Never send passwords or full payment-card details.

Payment Disputes

Please contact support so we can investigate a billing problem. This does not remove your right to dispute a payment with your payment provider.

Policy Updates

The version presented for your purchase governs that purchase unless applicable law requires otherwise. Later updates do not automatically remove existing rights.

Contact Support

Email support@ezvideogen.com or open an account support ticket. Include the order or task number, the account email and a brief description of the issue.